Settings
Community Settings
Overview
Community Settings allow you to control:
- Group creation and access
- Posting permissions
- Content moderation
- Reporting thresholds
To access:
- Go to Community Menu
- Select Settings
Group Settings
Allow Customer-Created Groups
You can:
- Enable customers to create their own groups
- Require admin approval before new groups become visible
Default Group Type
Set the default access type for new groups:
- Open – Anyone can join and view content
- Closed – Users must request to join
- Restricted – Users must have a specific tag to join
Choose the option that aligns with your community strategy.
Post Settings
Control what types of content members can post.
You can:
- Enable or disable posts entirely
- Require post approval (manual review before publishing)
- Allow comments
- Allow polls
- Allow image posts
- Allow video posts
- Set maximum number of poll options
Note: All content is AI-moderated by default. Manual approval is optional.
Content Filtering
Configure moderation and filtering rules.
Enable Content Filtering
When enabled, posts are checked against:
- Blacklisted words
- Swear word lists
Additional Options
- Allow or block links in posts
- Set default language for swear word filtering
You can configure blacklists and swear word lists separately in AI Moderation settings.
User Report Settings
Control how user-submitted reports affect content visibility.
You can set thresholds for:
- Number of anonymous reports required to flag content
- Number of logged-in user reports required to flag content
- Total number of reports required to automatically hide content
How Reporting Works
When users report content:
- Reports accumulate
- Once thresholds are met, content is flagged or auto-hidden
- Admins can review flagged content
Best Practices
- Enable AI moderation at all times.
- Use manual post approval for highly regulated brands.
- Set reasonable report thresholds to prevent abuse.
- Restrict links if spam becomes an issue.
- Use Restricted groups for VIP or segmented communities.
Community Settings give you full control over engagement, moderation, and member interactions.
Updated about 1 month ago