Points & Levels
Set Up Community Points & Levels
Overview
Within Community, you can reward users with points for engagement and purchases.
Points can be issued for actions such as:
- Posting content
- Commenting
- Sharing
- Completing a profile
- Viewing a Reel
- Making a purchase
You can also create customer levels based on total points earned.
Access Points & Levels
- Go to Community Menu
- Select Points & Levels
Points Per Action
You’ll see a list of Community actions that can earn points.
For each action, you can:
- Enter the number of Points
- Set a Limit (how often points can be earned)
- Toggle the action On/Off
- Configure API integration (if connected to a loyalty provider)
This allows you to control which behaviors are rewarded.
Points for Purchases
You can also reward users for purchases.
Points can be issued for:
- In-app purchases
- Website (desktop) purchases
- In-store purchases
- Or any combination of the above
Configure Purchase Points
You can set:
- Points per unit spent
- Or Points per currency unit
If operating in multiple regions:
- Configure points per currency
- Apply different rules by region if needed
Customer Levels
You can create loyalty Levels based on total points earned.
For each level, define:
- Minimum points required
- Rewards or perks
Examples of Level Rewards:
- Access to restricted Community groups
- Free shipping
- Early product access
- Exclusive promotions
Levels help incentivize continued engagement and purchasing.
Best Practices
- Reward meaningful engagement (posting, commenting, sharing).
- Set reasonable limits to prevent abuse.
- Align purchase rewards with profit margins.
- Use levels to unlock exclusive benefits.
- Clearly communicate how users can earn points.
With Points & Levels configured, your Community becomes a fully integrated loyalty system that rewards engagement and drives repeat business.
Updated about 1 month ago