Dave Training
Train Dave (AI Settings)
Overview
Dave, TNL’s AI agent, continuously learns from:
- Customer behavior
- Purchase history
- App engagement
- Loyalty activity
You can enhance Dave’s performance by providing additional company-specific context through Dave Training.
Access Dave Training
- Click Settings (top right menu)
- Select Dave Training
You’ll see multiple tabs where you can provide information.
Company Info
This is the most important section to complete.
Provide details such as:
- Company name
- Company description
- Mission statement
- Core values
- Target audience
- Ideal customer profile
- Products and services
- Unique selling points (USPs)
- Key differentiators from competitors
- Brand tone of voice (friendly, casual, formal, conversational, etc.)
- Brand guidelines
The more detail you provide, the better Dave can personalize messaging and campaigns.
Company FAQs
Add answers to common customer questions, such as:
- Shipping policies
- Refund policies
- Returns process
- Delivery timelines
This helps Dave generate accurate and consistent responses in campaigns and community interactions.
Documents
Upload supporting materials such as:
- Product documentation
- Brand guidelines
- Sales materials
- Technical documentation
These files give Dave deeper context about your business and products.
Products
Products, collections, and discounts are automatically synced from Shopify during onboarding.
- Sync continues automatically
- New products added in Shopify are reflected in TNL
- Dave learns from updated product data
No manual action is required in this tab.
Best Practices
- Fully complete the Company Info tab first.
- Keep tone of voice aligned with your brand.
- Update FAQs as policies change.
- Upload detailed brand documentation when available.
- Review training periodically as your business evolves.
Training Dave improves personalization, campaign performance, messaging accuracy, and overall customer engagement.
Updated about 1 month ago