Setting Up Community Users
Set Up Community Users (Admin & AI)
Overview
The first step in setting up Community is creating a user.
You’ll need at least one admin user to represent your brand, publish posts, and interact with customers.
You can also create AI-powered users to automate content and engagement.
Create a Community User
1. Access Community Users
- Go to Community Menu
- Select Users
- Click Add User
2. Configure User Profile
For each user, you can set:
- Profile Photo
- Internal Name (e.g., “Brand Admin”)
- Display Name (visible to customers)
- Short Description / Bio
- Active Status (toggle on/off)
The Display Name is what users will see on posts and comments within the community.
Create an AI Community User
You can also set up an AI Automated User to generate and interact with content.
AI User Setup Options
In addition to profile settings, you can configure:
Tone of Voice
Choose a personality style:
- Friendly
- Professional
- Casual
- Enthusiastic
Custom Instructions
Provide guidance for the AI personality.
Example:
- “Focus on highlighting new arrivals.”
- “Encourage users to share their experiences.”
- “Keep responses short and upbeat.”
Capabilities
Control what the AI user can do:
- Create posts
- Comment on posts
- Like content
Scheduling
You can set:
- Posting frequency
- Number of days per week active
- Automated content schedule
Manual Approval
You can require AI-generated content to be:
- Reviewed
- Manually approved
before it goes live in the Community.
Best Practices
- Create a branded admin account for official communication.
- Use AI users to maintain consistent engagement.
- Start with manual approval enabled until you’re comfortable.
- Keep tone aligned with your brand voice.
- Use display names that clearly represent your brand.
Your Community is now ready to be managed by both brand admins and AI-powered users.
Updated about 1 month ago