Rewards
Create Community Rewards
Overview
After configuring Points Per Action, the next step is creating Rewards that users can redeem with their points.
Rewards allow customers to exchange earned points for:
- Discounts
- Free shipping
- Free products
- Custom incentives
Access Rewards
- Go to Community Menu
- Select Rewards
Create a New Reward
1. Add Basic Details
Enter:
- Reward Name
- Description
This helps you easily identify the reward internally and ensures customers understand what they’re redeeming.
2. Select Reward Type
Available reward types:
- Discount Code
- Free Shipping
- Free Product
- Custom Reward
For Discount Code and Free Shipping rewards:
- Shopify discounts are automatically created and synced.
Configure Reward Details
Set Points Cost
Define how many points a user must earn before redeeming the reward.
Set Discount Type (If Applicable)
Choose:
- Percentage Off
- Fixed Amount Off
Enter the appropriate value.
Advanced Reward Settings
You can configure additional restrictions and controls:
Purchase Restrictions
- Minimum purchase amount
- Apply to:
- Entire order
- Specific products
- Specific collections
Usage Limits
- Limit redemptions per customer
- Limit total reward quantity
- Set points expiration (after a number of days)
Redemption Location
Choose where the reward can be used:
- App only
- In-store only
- App and in-store
Level Requirements
If using customer levels:
- Restrict rewards to specific levels
- Create exclusive perks for higher-tier users
Activate the Reward
Once configured:
- Enable the reward
- Click Save
Customer Experience
Users will see a Rewards Page within the app where they can:
- View available rewards
- Track their point balance
- See rewards they qualify for
- View rewards they can work toward
Best Practices
- Offer a mix of easy-to-redeem and aspirational rewards.
- Align discount value with profit margins.
- Use level-based rewards to encourage long-term loyalty.
- Set reasonable expiration dates to drive urgency.
- Clearly describe reward terms.
Your Community Rewards system is now ready to turn engagement into meaningful incentives.
Updated about 1 month ago